Questions we are asked all the time
F. A. Q.
1. How do I make a cleaning appointment?
Click Here then choose how often you want us to come clean your home. The next screen will ask you how many bedrooms and bathrooms etc., if there are any special requests like a Deep Cleaning (recommended for homes not professionally cleaned recently) or any extra add-on services, then select your date. The checkout screen is very simple, provide us some basic info, add your credit card and we will see you soon! You can also call or Text us at (720) 477-7272
2. Whats included?
We Included more than anyone else! Every option includes the Kitchen, Living Room, All Hallways, A Bedroom And A Bathroom. On average this is about a 2 hour cleaning. Here is the In Home Checklist our team will be using to clean your home..
3. What happens after I book online?
You will receive a confirmation email that outlines the service you ordered. In your order check-out, you would have set a date and time with us. We will be there then, if we cannot offer your selected time or if we have any questions for you, someone will call you right away.
4. What is a room exactly and how am I charged?
You are charged on the day of your cleaning! However there might be a hold for the amount due before the day of your cleaning. When you pick your bedrooms and bathrooms and extra rooms, you are also selecting the amount of time we have estimated that we will be there. A One Time Cleaning will average about $40-$45 an hour while our Weekly Cleanings have a 15% discount and will average about $30-$40 an hour. Add-ons are charged as you need them throughout our services with you. For instance, Deep Cleanings are charged per cleaning at a flat rate based on the overall size of the entire home.
5. What do you mean by Organic, Gluten-Free and Baby Friendly?
We mean our products were handmade from Organic & Gluten-Free products. (Link for ingredients) When we are done cleaning your surfaces and floors they will be safe for babies, pets and ready-to-eat foods. Let us know in advance of any allergies to natural essential oils and citrus fruits. Our cleaners may contain a variety of oils from nuts and seeds. (Never Peanuts) Outside of our organic cleaners, we use a variety of responsibly sourced and "green" chemicals. These are typically used in the bathrooms and hard to clean areas. Those areas will be marked with a card that lets you know we had to use something other than 100% organic solutions.
6. I have a pretty clean home, should I still get a Deep Clean?
We recommend it for several reasons. If you haven't had a professional cleaning in the last couple months or if you are moving in or moving out of a new place. You can find more info about our Deep Cleaning Service Here.
7. Is there any services you don't offer?
We are down for a lot of cleaning, but these services we can't offer right now.
• Resurfacing, waxing or refinishing floors
• Put away dishes
• Wipe light bulbs
• Move large furniture
• Take out excessive trash
• Exterior windows
• Clean mold
• Clean pet waste
• Insect problems
• Rodent problems
8. What kind of Guarantee do you offer?
100% Pumped Guarantee! We stand by our product and our service. If you are not pumped about the job we did, call us within 24 hours and let us rush over to make it right. We will do everything within our power to live up to your expectations. Please take note that no refunds will be offered without first being given an opportunity to re-evaluate and re-clean your place.
9. Do I need to be home during the cleaning?
No, You don't have to be home. Just leave us a key, but if there is someone home we must insist that they are 18+ or accompanied by an adult.
10. How long does a typical cleaning service take?
We do not have set times, but you should have a general idea of how long from your checkout and confirmation. Our basic cleaning can take anywhere from 30 min to 2 hours. We may have between 1 and 4 cleaners in your home depending on our schedule and availability for your time slot.
11. Is there an hourly service
In some cases, it makes more sense. We have a minimum of 2 hours charge for one, two or three cleaners. Note that this usually applies to very large homes where we are only cleaning a few rooms, special hotel requests or small office spaces that are not recurring services. Keep in mind that we will not guarantee this service to the extent of re-cleaning and refunds.
12. Recurring Cleanings and discounts?
Recurring cleaning services and discounts can start as early as your second time using our service. After your first order with us, we will be happy to put you on a scheduled service plan customizable to your situation. Usually, this is weekly, bi-weekly or monthly, but we can cater to your needs.
13. When will I be charged?
You are charged on the day of your cleaning. In some cases, if you book through our online system, there might be a hold for the amount that will be due. This is not a charge, just a hold applied by the e-commerce system.
14. What is the cancellation policy?
We do not have residential contracts so if you are on regular cleaning schedule with us we can augment or cancel the schedule anytime. If you have a booked appointment with us we ask for at least 48 hours notice to cancel or reschedule. If you have to cancel your appointment within that time there will be a $35 fee. If you cancel within 3 hours of your scheduled cleaning time you will be charged 50% of the booked amount. If you cancel while the cleaners are there or we are locked out you will be charged for the full amount booked.