<div id="block-yui_3_17_2_1_1628378909764_4413" class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}"> You will be charged a non-refundable $50 deposit 2-business days before your first service. The final balance, and any future services, will be charged only after the cleaning is complete.

FAQs Archive - Page 13 of 13 - Organic Maids

Q: I have a pretty clean home, should I still get a Deep Clean?

Yes, we recommend it for several reasons. For example, if you haven't had a professional cleaning in the last couple of months or if you are moving in or moving out of a new place. You can find more info about our Deep Cleaning Service Here.

Q: What kind of guarantee do you offer?

100% Guarantee! We stand by our product and our service. If you are not pumped about the job we did, call us within 24 hours and let us rush over to make it right. We will do everything within our power to live up to your expectations. Please note that no refunds will be offered without first being allowed to re-evaluate and re-clean your place.

Q: Do I need to be home during the cleaning?

No , you don't have to be home. However, if there is someone home, we must insist that they are 18+ or accompanied by an adult.

Q: How long does a typical cleaning service take?

<div id="block-yui_3_17_2_1_1628380001384_15338" class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}"> We don’t have set times, but you can login to your account from HERE and see your order. Keep in mind that your times will vary depending on how many people are on the team coming to your home. As a general rule, we try not to be in your home for more than 4 hours. So if you have a 12 labor-hour cleaning, and we send a team of three, we should be there about 4 total hours. When you book your cleaning online it will tell you the total Labor hours that is estimated. Keep in mind, we do not charge by the hour and you are not eligible for a refund if we are not there for that entire time. The estimated labor hours is to help our system book cleanings with plenty of time for transportation and satisfaction of the actual cleaning.

Q: Do you offer an hourly service?

In some cases, it makes more sense. We have a minimum of 2 hours charge for one, two, or three cleaners. Note that this usually applies to abnormal circumstances, very large homes where we are only cleaning a few rooms, special hotel requests, or office spaces. Keep in mind that we will not guarantee this service to the extent of re-cleaning and refunds.

Q: When will I be charged?

You are charged on the day of your cleaning . Your card will be out on hold 48-hours before your cleaning. This is not a charge, just a hold applied by the e-commerce system. You will be charged in full after your cleaning is completed on the same day. If a tip or any cleaning modifications were added after the cleaning was charged, you may see more than one charge or a partial refund.